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Service Contracts

Chromatography Servicing

Tailored service, maintenance, repairs and support plans to cover all your laboratory analytical equipment by our team of highly qualified engineers.

What Chromatography Equipment Do We Service?

We provide support for a wide array of machinery within numerous laboratories. Servicing equipment, both old and new, for a variety of processes. We cover equipment for different types of chromatography, including Gas Chromatography (GC) and High-Performance Liquid, along with spectroscopy, Inductively Coupled Plasma (ICP) and others.

We are able to deliver maintenance for a range of brands including Agilent, Thermo, GE Healthcare, Waters and many more.

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Compare our Service Plans

1

Plan 1

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48 hour breakdown response

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Telephone Support

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Access to our online breakdown logging facility

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Discount on all lamps fitted and/or purchased

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All parts, labour and call-outs chargeable

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2

Plan 2

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1 PM visit per annum

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Labour and call-out costs included for PM visit

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48 hour breakdown response

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Access to our online breakdown logging facility

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Telephone Support

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Discount on all lamps fitted and/or purchased

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All parts chargeable

Enquire now
3

Plan 3

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1 PM visit per annum

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Consumable parts fitted at the PM visit included

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Labour and call-out costs included for PM visit

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Access to our online breakdown logging facility

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48 hour breakdown response

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Telephone Support

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Discount on all lamps fitted and/or purchased

Enquire now
4

Plan 4

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1 PM visit per annum

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All breakdown labour and call-out costs included

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Parts fitted included at both PM and breakdown visits

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Access to our online breakdown logging facility

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48 hour breakdown response

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Telephone Support

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Discount on our lamp range

Enquire now

Bespoke Plans Made for You

We also provide additional extras to accompany your chosen plan, including Operational Qualification, Additional PM Visits, User Training, Repairs, One-off Services and Maintenance.

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Which Chromatography Service Plan Do I Need?

Plan 1
Plan 2
Plan 3
Plan 4

Plan 1

With Plan 1 you’ll receive on-site support within 48 hours, ensuring that any issues are looked into quickly and don’t delay your work more than necessary. You’ll also receive telephone support, this allows you to speak to a trained and certified engineer with any queries you have that don’t require a site visit.

Plan 2

With Plan 2 you receive all the support of Plan 1 and more. With Plan 2 you will also receive preventative maintenance. Through preventative maintenance you can ensure your machine continues to run smoothly, along with, identifying any potential issues early on. This can lessen the chance of work being delayed by helping to reduce the risk of equipment breaking. You will also receive off-site workshop support for any issues that cannot be dealt with in the lab.

Plan 3

Plan 3 provides the same support as Plan 2 but with the added benefit of consumable parts being provided for preventative maintenance. This means that more of your costs are covered by your plan. If you don’t have in-house support from engineers then this plan will provide you with greater support than Plan 1 and 2 to ensure your business can run smoothly.

With Plan 3, more is covered upfront, leaving ‘peace of mind’ for servicing costs. This plan is ideal for bigger labs with more equipment that require regular maintenance.

Plan 4

Plan 4 offers the most coverage for your laboratory. This plan provides you with everything from service parts to breakdowns. The key benefit over Plan 3 is that breakdown labour and call outs are covered. 

Benefits of Using Our Service Plans

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Decreased Lab Downtime With regular servicing you can decrease the risk of your lab being down for long periods of time. This can ensure your analysis continues to run smoothly and your lab works efficiently.

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Reduced Repair Costs Regular maintenance can ensure that issues are caught early and don’t develop into bigger problems. This can reduce costs in the long run.

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Improved Longevity of Equipment Regular maintenance can ensure that your equipment doesn’t fail and prevents potential issues in the long-term.

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Ongoing Support With a servicing plan you will have access to support from certified engineers. This support is easily available, both, over the phone and onsite.

FAQs

Where do you provide services?

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We currently offer servicing in the UK and some parts of Europe. Get in touch to find out if we can provide service at your location.

I only have one or two machines can I still get servicing?

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Yes, all our plans are tailored to suit laboratories of all sizes.

My machines are old can you still offer servicing?

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With our team of highly experienced engineers, we are able to offer servicing across new and older equipment.

My system has a fault, but I may be able to fix it myself with guidance, does this require an engineer visit?

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Sometimes not all faults require an engineer to be sent out. In this case an engineer can offer telephone support to solve the issue and try to get your system back up and running again.

I have a big laboratory, which service plan is best?

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If you have a bigger laboratory, we would recommend you purchase a service plan that includes preventative maintenance to make sure your laboratory is always running smoothly.

I have a big laboratory with various makes and models, can I get servicing to cover all equipment?

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Yes, we offer our service plans across multiple brands and equipment (even smaller items within your lab). When you make an enquiry, be sure to include all the equipment you have.

Can I have a one-off breakdown repair/ servicing?

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Yes, we offer one-off machine servicing that you can purchase if that is all you require.

Is your 48-hour callout response accurate?

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We have geographically located engineers located around the UK to help when your machine goes down. So, whether it’s phone support or needing an engineer to come out and fix the problem, we are always on hand to get your lab back up and running again with as little disruption and downtime as possible for you.

How long do your service plans last for?

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Our service plans can be renewed on an annual basis or every 3 years at the customer’s choice.

How do breakdowns with LC Services work?

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When you have a contract with LC Services you will be provided with a login to our breakdown portal where you can log a breakdown as soon as it happens. This then gets passed across to our team who will arrange a servicing date and time with the engineer and get back to you swiftly with a response.

Do you cover software?

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We don’t currently cover software but we don’t dismiss it and use our years of experience to solve software issues and are often successful.

Testimonials

“The level of support from engineers has been fantastic, always helpful and friendly and have good knowledge and tips”
Nick K,
“Very happy with the performance from all engineers and it has always been easy logging a breakdown or booking PMs visit with LC Services.”
Tim B,

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Let us help you decided the appropriate service and support for your laboratory equipment.

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