We provide support for a wide array of machinery within numerous laboratories. Servicing equipment, both old and new, for a variety of processes. We cover equipment for different types of chromatography, including Gas Chromatography (GC) and High-Performance Liquid, along with spectroscopy, Inductively Coupled Plasma (ICP) and others.
We are able to deliver maintenance for a range of brands including Agilent, Thermo, GE Healthcare, Waters and many more.
48 hour breakdown response
Telephone Support
Access to our online breakdown logging facility
Discount on all lamps fitted and/or purchased
All parts, labour and call-outs chargeable
1 PM visit per annum
Labour and call-out costs included for PM visit
48 hour breakdown response
Access to our online breakdown logging facility
Telephone Support
Discount on all lamps fitted and/or purchased
All parts chargeable
1 PM visit per annum
Consumable parts fitted at the PM visit included
Labour and call-out costs included for PM visit
Access to our online breakdown logging facility
48 hour breakdown response
Telephone Support
Discount on all lamps fitted and/or purchased
1 PM visit per annum
All breakdown labour and call-out costs included
Parts fitted included at both PM and breakdown visits
Access to our online breakdown logging facility
48 hour breakdown response
Telephone Support
Discount on our lamp range
We also provide additional extras to accompany your chosen plan, including Operational Qualification, Additional PM Visits, User Training, Repairs, One-off Services and Maintenance.
With Plan 1 you’ll receive on-site support within 48 hours, ensuring that any issues are looked into quickly and don’t delay your work more than necessary. You’ll also receive telephone support, this allows you to speak to a trained and certified engineer with any queries you have that don’t require a site visit.
With Plan 2 you receive all the support of Plan 1 and more. With Plan 2 you will also receive preventative maintenance. Through preventative maintenance you can ensure your machine continues to run smoothly, along with, identifying any potential issues early on. This can lessen the chance of work being delayed by helping to reduce the risk of equipment breaking. You will also receive off-site workshop support for any issues that cannot be dealt with in the lab.
Plan 3 provides the same support as Plan 2 but with the added benefit of consumable parts being provided for preventative maintenance. This means that more of your costs are covered by your plan. If you don’t have in-house support from engineers then this plan will provide you with greater support than Plan 1 and 2 to ensure your business can run smoothly.
With Plan 3, more is covered upfront, leaving ‘peace of mind’ for servicing costs. This plan is ideal for bigger labs with more equipment that require regular maintenance.
Plan 4 offers the most coverage for your laboratory. This plan provides you with everything from service parts to breakdowns. The key benefit over Plan 3 is that breakdown labour and call outs are covered.
Let us help you decided the appropriate service and support for your laboratory equipment.
