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Service Contracts

Chromatography Servicing

Tailored service, maintenance, repairs and support plans to cover all your laboratory analytical equipment by our team of highly qualified engineers.

What Chromatography Equipment do we Service?

We provide support for a wide array of machinery within numerous laboratories. Servicing equipment, both old and new, for a variety of processes. We cover equipment for different types of chromatography, including Gas Chromatography (GC) and High-Performance Liquid, along with spectroscopy, Inductively Coupled Plasma (ICP) and others.

We are able to deliver maintenance for a range of brands including Agilent, Akta, Perkin Elmer, Shimadzu, Thermo / Dionex, Waters and many more.

Compare our Service Plans

1

Plan 1

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72 hour breakdown response

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Telephone Support

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Access to our online breakdown logging facility

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Discount on all lamps fitted and/or purchased

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All parts, labour and call-outs chargeable

Enquire now
2

Plan 2

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1 Preventative Maintenance (PM) visit per annum

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Labour and call-out costs included for PM visit

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48 hour or less breakdown response

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Access to our online breakdown logging facility

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Telephone Support

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Discount on all lamps fitted and/or purchased

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All parts chargeable

Enquire now
3

Plan 3

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1 Preventative Maintenance (PM) visit per annum

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Consumable parts fitted at the PM visit included

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Labour and call-out costs included for PM visit

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Access to our online breakdown logging facility

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48 hour or less breakdown response

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Telephone Support

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Discount on all lamps fitted and/or purchased

Enquire now
4

Plan 4

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1 Preventative Maintenance (PM) visit per annum

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All breakdown labour and call-out costs included

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Parts fitted included at both PM and breakdown visits

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Access to our online breakdown logging facility

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48 hour or less breakdown response

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Telephone Support

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Discount on our lamp range

Enquire now

Bespoke Plans Made for You

We also provide additional extras to accompany your chosen plan, including Qualification, Additional Preventative Maintenance (PM) Visits. We also offer User Training, Repairs, One-off Services and Maintenance.

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Which Chromatography Service Plan do I need?

Plan 1
Plan 2
Plan 3
Plan 4

Plan 1

With Plan 1 you’ll receive on-site support within 72 hours, ensuring that any issues are looked into quickly and don’t delay your work more than necessary. You’ll also receive telephone support, this allows you to speak to a trained and certified engineer with any queries you have that don’t require a site visit.

Plan 2

With Plan 2 you receive all the support of Plan 1 and more. With Plan 2 you will also receive preventative maintenance. Through preventative maintenance you can ensure your machine continues to run smoothly, along with, identifying any potential issues early on. This can lessen the chance of work being delayed by helping to reduce the risk of equipment breaking. You will also receive off-site workshop support for any issues that cannot be dealt with in the lab.

Plan 3

Plan 3 provides the same support as Plan 2 but with the added benefit of consumable parts being provided for preventative maintenance. This means that more of your costs are covered by your plan. If you don’t have in-house support from engineers then this plan will provide you with greater support than Plan 1 and 2 to ensure your business can run smoothly.

With Plan 3, more is covered upfront, leaving ‘peace of mind’ for servicing costs. This plan is ideal for bigger labs with more equipment that require regular maintenance.

Plan 4

Plan 4 offers the most coverage for your laboratory. This plan provides you with everything from service parts to breakdowns. The key benefit over Plan 3 is that breakdown labour and call outs are covered. 

Do you require Qualification?

We offer OQ (Operational Qualification) and RQ (Re-Qualification) for your equipment. This can be completely adaptable to your requirement and added to your servicing.

Benefits of using our Service Plans

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Decreased Lab Downtime With regular servicing you can decrease the risk of your lab being down for long periods of time. This can ensure your analysis continues to run smoothly and your lab works efficiently.

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Reduced Repair Costs Regular maintenance can ensure that issues are caught early and don’t develop into bigger problems. This can reduce costs in the long run.

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Improved Longevity of Equipment Regular maintenance can ensure that your equipment doesn’t fail and prevents potential issues in the long-term.

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Ongoing Support With a servicing plan you will have access to support from certified engineers. This support is easily available, both, over the phone and onsite.

FAQs

Where do you provide services?

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We currently offer servicing in the UK and some parts of Europe. Get in touch to find out if we can provide service at your location.

I only have one or two machines can I still get servicing?

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Yes, all our plans are tailored to suit laboratories of all sizes.

My machines are old can you still offer servicing?

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With our team of highly experienced engineers, we are able to offer servicing across new and older equipment.

My system has a fault, but I may be able to fix it myself with guidance, does this require an engineer visit?

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Sometimes not all faults require an engineer to be sent out. In this case an engineer can offer telephone support to solve the issue and try to get your system back up and running again.

I have a big laboratory, which service plan is best?

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If you have a bigger laboratory, we would recommend you purchase a service plan that includes preventative maintenance (PM) to make sure your laboratory is always running smoothly.

I have a big laboratory with various makes and models, can I get servicing to cover all equipment?

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Yes, we offer our service plans across multiple brands and equipment (even smaller items within your lab). When you make an enquiry, be sure to include all the equipment you have.

Can I have a one-off breakdown repair/ servicing?

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Yes, we offer one-off machine servicing that you can purchase if that is all you require.

Is your 48-hour callout response accurate?

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We have geographically located engineers located around the UK to help when your machine goes down. So, whether it’s phone support or needing an engineer to come out and fix the problem, we are always on hand to get your lab back up and running again with as little disruption and downtime as possible for you.

How long do your service plans last for?

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Our service plans can be renewed on an annual basis or every 3 years at the customer’s choice.

How do breakdowns with LC Services work?

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When you have a contract with LC Services you will be provided with a login to our breakdown portal where you can log a breakdown as soon as it happens. This then gets passed across to our team who will arrange a servicing date and time with the engineer and get back to you swiftly with a response.

Do you cover software?

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We don’t currently cover software but we don’t dismiss it and use our years of experience to solve software issues and are often successful.

Testimonials

We have been using LC Services for coverage plans on our HPLC instruments for the past two years. I have been really impressed by the quality of service from the team and how they are willing to go the extra mile. Your engineer also went out of his way to offer advice to our staff/provide some useful insight to how we can better look after the instruments. Extremely professional and friendly service – Would very much recommend this company. 5/5
Louie Johnson, UK, Acquired through Trustpilot
We have every confidence that LC Services would be able to manage any difficult repair that we had.
Site Manager, Customer in Cardiff, UK
I’ve worked with them for many years and they are always delivering a great service, both the people on the ground and the people back at the office and workshop. They are currently performing PM and OQ on our 80+ collection of HPLCs, UHPLCs, GCs, UVs and FTIR, and provide cover for it all throughout the year. Thank you LC Services Ltd, you make things easy.
Senior Analytical System Specialist, Customer in Cambridge, UK
I cannot fault your engineers! They have been brilliant – checking in on questions when they need to, completing the work to a very high standard and always taking the time to explain the rationale for what they are doing.
Head of Site, Customer in Essex, UK
“Excellent overall, your service and support are first rate – keep it up!”
Head of Analytical Services, Customer in Bath, UK
“I was really impressed at the level of service your engineer provided. It’s the most thorough service job I’ve seen carried out on any of those instruments!”
Senior Techinician, Customer in Cumbria, UK
“You have great customer service and the engineers are always very helpful, knowledgeable, prompt and polite.”
QC Manager, Customer in Berkshire, UK
“I had a telephone call with an LC Services engineer this afternoon – where he helped us sort out a pump seal issue on AKTA pure system. Very patient, calm and knowledgeable – talked us through the steps to test where the problem was and get it sorted – and gave a bit of reasoning to those steps at the same time, which is always helpful too.”
Customer in Southampton, UK
“Very happy with the performance from all engineers and it has always been easy logging a breakdown or booking PMs visit with LC Services.”
Tim B, UK

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Let us help you decided the appropriate service and support for your laboratory equipment.

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