What Thermo Fisher systems do we service?
We offer comprehensive support for various Thermo / Dionex equipment, servicing both legacy and modern systems.
Our expertise covers Thermo’s High-Performance Liquid Chromatography (HPLC). Models we service include: UltiMate 3000, Vanquish, and many more.
We can provide multi-brand service plans, delivering maintenance on a range of OEM instrumentation, including: Agilent, AKTA, Perkin Elmer, Shimadzu, Thermo Fisher / Dionex, Waters, and many more.
Compare our Service Plans
Plan 1
-
72 hour breakdown response
-
Telephone Support
-
Access to our online breakdown logging facility
-
Discount on all lamps fitted and/or purchased
-
All parts, labour and call-outs chargeable
Plan 2
-
1 Preventative Maintenance (PM) visit per annum
-
Labour and call-out costs included for PM visit
-
48 hour or less breakdown response
-
Access to our online breakdown logging facility
-
Telephone Support
-
Discount on all lamps fitted and/or purchased
-
All parts chargeable
Plan 3
-
1 Preventative Maintenance (PM) visit per annum
-
Consumable parts fitted at the PM visit included
-
Labour and call-out costs included for PM visit
-
Access to our online breakdown logging facility
-
48 hour or less breakdown response
-
Telephone Support
-
Discount on all lamps fitted and/or purchased
Plan 4
-
1 Preventative Maintenance (PM) visit per annum
-
All breakdown labour and call-out costs included
-
Parts fitted included at both PM and breakdown visits
-
Access to our online breakdown logging facility
-
48 hour or less breakdown response
-
Telephone Support
-
Discount on our lamp range
Request a quote
Request a quote
Request a quote
Request a quote
Bespoke Plans Made for You
We provide additional extras to accompany your chosen plan, including Qualification and extra Preventative Maintenance (PM) visits. We also offer User Training, Repairs, One-off Services, and Maintenance.
Which Chromatography Service Plan do I need?
Plan 1
With Plan 1 you’ll receive on-site support within 72 hours, ensuring that any issues are looked into quickly and don’t delay your work more than necessary. You’ll also receive telephone support, this allows you to speak to a trained and certified engineer with any queries you have that don’t require a site visit.
Plan 2
With Plan 2 you receive all the support of Plan 1 and more. With Plan 2 you will also receive preventative maintenance. Through preventative maintenance you can ensure your machine continues to run smoothly, along with, identifying any potential issues early on. This can lessen the chance of work being delayed by helping to reduce the risk of equipment breaking. You will also receive off-site workshop support for any issues that cannot be dealt with in the lab.
Plan 3
Plan 3 provides the same support as Plan 2 but with the added benefit of consumable parts being provided for preventative maintenance. This means that more of your costs are covered by your plan. If you don’t have in-house support from engineers then this plan will provide you with greater support than Plan 1 and 2 to ensure your business can run smoothly.
With Plan 3, more is covered upfront, leaving ‘peace of mind’ for servicing costs. This plan is ideal for bigger labs with more equipment that require regular maintenance.
Plan 4
Plan 4 offers the most coverage for your laboratory. This plan provides you with everything from service parts to breakdowns. The key benefit over Plan 3 is that breakdown labour and call outs are covered.
Benefits of using our Thermo Fisher Service Plans
Decreased Lab Downtime – Routine servicing helps to prevent unexpected breakdowns, ensuring your Thermo Fisher/Dionex LC system continues to run smoothly.
Reduced Repair Costs – By catching issues early through routine maintenance, we can help prevent costly repairs and equipment failures, saving you money in the long run.
Ongoing Support – Our service plans include expert assistance from certified engineers, both remotely and onsite, ensuring quick resolutions and peace of mind.
Reconditioned Thermo Fisher and Dionex parts and equipment
Each of our reconditioned products undergoes thorough inspection and testing by our certified engineers to ensure it meets rigorous quality standards.
Opting for reconditioned parts can save you up to 70%, allowing you to reinvest in your lab. Our refurbishments guarantee peak performance, while faster shipping (often within a week for in-stock items) minimises your downtime.
FAQs
Where do you provide services?
We provide servicing across the UK and select parts of Europe. To check if we can service your location, please get in touch with details of your lab’s location and equipment, and we’ll confirm availability. We aim to be as flexible as possible to meet your needs.
I only have one or two machines can I still get servicing?
Yes, all our plans are tailored to suit laboratories of all sizes.
How often should my Thermo Fisher equipment be serviced?
The frequency of service depends on usage and the environment your equipment is in. We generally recommend servicing every 6 to 12 months to ensure optimal performance and to avoid unexpected downtime.
My Dionex machines are old, can you still offer servicing?
Yes, our engineers are trained to service Dionex and Thermo Fisher models. We understand the value of maintaining older systems and have access to the necessary parts and expertise to keep them performing optimally.
My system has a fault, but I may be able to fix it myself with guidance, does this require an engineer visit?
Sometimes not all faults require an engineer to be sent out. In this case, an engineer can offer telephone support to solve the issue and try to get your system back up and running again.
I have a large laboratory, which service plan is best?
If you have a bigger laboratory, we would recommend you purchase a service plan that includes preventative maintenance (PM) to make sure your laboratory is always running smoothly.
I have a big laboratory with various makes and models, can I get servicing to cover all equipment?
Yes, we provide multi-brand service plans to cover all your lab equipment, no matter the make or model. Whether you have a mix of Dionex, Thermo Fisher, Waters or other brands, we can create a plan to service everything, including smaller items within your lab. Just provide us with a full list of your equipment when enquiring.
Can I have a one-off breakdown repair/ servicing?
Yes, we offer one-off machine servicing that you can purchase if that is all you require.
We have geographically located engineers located around the UK to help when your machine goes down. So, whether it’s phone support or needing an engineer to come out and fix the problem, we are always on hand to get your lab back up and running again with as little disruption and downtime as possible for you.
How long do your service plans last for?
Our service plans can be renewed on an annual basis or every 3 years at the customer’s choice.